Courtesy Collision Centre at 5050 11 Street Southeast in Calgary, Alberta

Courtesy Collision Centre in 5050 11 Street Southeast, Alberta: opening hours, consumer reviews, photos, driving directions etc.


5050 11 Street Southeast,
Calgary, Alberta
T2G 5M2

Phone: +1 403-255-4334

Categories: Car repair

Web site:

Opening times Closed now

Tomorrow: 08:00 — 17:00

08:00 — 17:00
08:00 — 17:00
08:00 — 17:00
08:00 — 17:00
08:00 — 17:00

Reviews about Courtesy Collision Centre

  • ✪ ✪ ✪ ✪
    Very poor quality of workmanship. This review is for the collision repair shop and not the dealership. This is the first time I’ve dealt with this shop and I did so because it was endorsed by my insurance company and that the work is totally guaranteed by the insurance as well. I’ve brought my less than 3 month old vehicle here for repair due to hail damage. Roof panel, windshield and hood had to be removed and replaced with new ones and fix all the dings all over the vehicle. After a couple of weeks they called me to advice me that the vehicle is done and ready for pickup. Went there to pick it up but was shocked on the condition of my vehicle. The very first thing I saw was that it was not washed just wiped with something, new scratches on the rear bumper, paint scratches where they’ve placed masking tapes, silicon protruding out from the newly installed glass, wrong width of the 3m protective film cover, dirt trapped inside the paint of the newly painted hood and roof, scratches and swirl marks on the newly painted surfaces, paint splatter on rims, headlights not properly re-installed, paint chips where you can see bare metal, scratches on inside trim panels, the inside of the vehicle was not vacuumed nor wiped clean there is dust everywhere, dirt marks on the headliner. I called insurance and complained to them, they said we should give them the opportunity to correct these. I complied and returned the vehicle explaining in detail where my complaints are. After 2 weeks picked up the vehicle again which was parked outside in direct sunlight, some of the items where done half hazard, some where not touched at all, and a lot of new swirl marks appeared. I told them I was not satisfied and have agreed with them again to leave the vehicle there and that they will fix it. Third time now about a week later, I saw the vehicle parked in the shade of an adjacent building. It was pretty obvious that they were trying to hide the paint finish from direct sunlight; there was black splatter of some chemical all over to hide the scratches on the trim panels inside. They said insurance guys came by and approved the repair; I just said thanks to them and drove out. At home did some inspection and I have confirmed that they buffed the paint to rectify it but creating more swirl marks in the process. Whatever blade they’ve used in cutting the protruding sealant went thru the paint and exposed the metal. Black chemical splatter inside is still visible and so on. Emailed the insurance about my disappointment and have asked for an independent appraiser to assess the total damage done to my vehicle. The vehicle has been sent to another shop for the fix. It has been there for more than 40 days now and counting. The number of stuff that Courtesy Collision had screwed up was just staggering, there are even some stuff hidden as well. I have recommended to the insurance guys that the shop be removed from their accredited list because it reflects on their image as a company as well. There is so much more details that its just impossible to write all in here but to make the story short, please stay away if you can or be very, very cautious in dealing with this shop if you have to. And take tons of pictures of your vehicle inside and out before taking it there.
    by John Doe
  • Absolutely fantastic service. They had to hold onto my truck a few days longer because they miss aligned the bed to the truck however they didn't argue with me at all about having it fixed. Having warranty work done was also a breeze. They will be the only company doing auto body work on my truck from now one, I highly recommend them.
    by Grant Weremey
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About Courtesy Collision Centre in Calgary

Courtesy Collision Centre is located at 5050 11 Street Southeast, Calgary, Alberta.